About the Service Management University

Service Management 101 is proud to bring you the Service Management University, with a simple goal: to to provide affordable and relevant education to the desktop, laptop and mobile device of every individual interested in the subject of service management.  The University provides access to hundreds of online courses, 24/7, and helps you:

  • Ensure your knowledge is current, keep your skills sharp
  • Learn innovative and valuable methods
  • Gain confidence, develop your career your way, improve your marketability
  • Learn at your own pace: pause, rewind, replay

The rules of business and consumerism have changed.  We live and work in the service experiential economy, where the experience of interacting with a service organization, its products and services, is the differentiator.  We are both consumers and providers of service, and service management is an increasingly important as a set of professional disciplines and skills for many.

Service Management is the systematic methods, concepts, practices, and know-how required to offer, contract and provide excellent service.  The principles of service management and service excellence are fundamentally the same, irrespective of industry.  Understanding these fundamentals, the key elements of a service management system, and the roles required within a service provider organization, are at the very heart the approach taken in designing the Service Management University.

Learning about services, and the management of the service experience, should be straightforward, and not break your bank.   The scope of services and pricing of lessons is designed to ensure affordability without compromising the quality of the learning experience.

We hope you enjoy your experience with the University and find it a valuable resource in the development of your professional career within the services industry. If you are just visiting, please do check our affiliate program, designed to earn you money in exchange for a simple introduction of our products and services to your friends and professional peers. Its free and more information is available here .