Education Architecture Education Architecture

The Service Management University is a service provided by Service Management 101, with the primary objective to provide affordable and relevant education to the desktop, laptop and mobile device of every service management professional.

The services and pricing are positioned to ensure affordability without compromising the quality of the learning experience.  The University content is designed to an architecture that enables resuse of common elements, and enabling a rapid response to emerging industry trends.

The education programs are developed as required by changing industry trends and client needs.  They are also designed to be interchangeable.  Every element is carefully designed to help the service management professional, regardless of their level of experience, to learn, understand, master, and apply universally applicable concepts and methods to the challenge of providing service at a known quality and cost.

The education offerings are classified based upon their purpose using a naming convention in common use in mainstream education facilities.  The following tabs provide additional information about the Service Management Universities' education architecture, and classification scheme.

Atoms

The University maintains a common pool of atom level education components. Atoms are the smallest element of the education system.  They provide selective education about a single concept, key term, or artifact.  An atom is an education unit containing information specific to an individual concept, method, term, or artifact, answering questions such as “what is ...?” For example, if the item being discussed is an artifact, such as an 'action list', the atom might include:

  • What is the most commonly used definition?
  • What is the purpose, or primary objectives?
  • What is the function in a service management system?
  • Who is responsible for development and maintenance?
  • What are the key inputs to development and operation?
  • What other elements are most closely related?
  • Where can I get more information?

Threads

A thread is a series of related atom units, connected through one or more common relating themes. Education threads represent a deliberate grouping of atoms around a common theme or subject matter, analogous to a lesson.

A thread is also analogous to a lesson, representing a meaningful section of learning or teaching into which a wider learning content is divided.   A thread is also a unit, or single period of instruction in a subject, delivered within a set period of time, consisting of atoms and occasional questions sets designed to transfer specific knowledge and check the extent to which that knowledge is recalled and understood by the reader.

Course

A course is a series of connected threads, or lessons specifically designed to transfer knowledge based upon a stated curriculum and/or set of learning objectives.  A course is also a complete body of prescribed studies, a series of lessons presented in a systematic or orderly succession, often a measurable unit of a curriculum designed to provide a student with a grade or academic credit of achievement.

Typically a course will include an optional examination to test the candidate's recall of the information.  Courses typically accrue credits towards one or more qualification schemes.

Program

A number of atoms, threads and courses may be combined into a comprehensive program, representing a set of related, integrated academic study designed for training in specific skills or to support vocational education. Typically a program encompasses an entire set of subject matter, such as found within the 'Decode ITIL' program with access licensed over a limited period, or annually.

Signage

Each learning element within the University catalog is assigned a level of learning and this is signified by a logo included in the catalog description.  The logos vary in color and the information they portray, to describe what knowledge 'system' they are part of, the specific 'knowledge domain' and 'knowledge area' within that domain, and what level of learning, using the range 100, 101, 102, and 103.
For example, the logo opposite represents a level 100 on the knowledge domain USM1XX within the USMBOK system.  The color coding is consistent with all USM1XX Knowledge Domain elements.

Learning: 100

A learning 100 level is the simplest of the levels and generally designed to provide a basic introduction to a topic or element within the service management system.  This could also include a description of any aspect of a service provider organization, such as a key role, or an artifact like the 'service governance framework'.

A learning level 100 classification is similar in objectives and scope of content to the newer definition of Bloom's Taxonomy level 1, or 'Introduction and Remembering', providing the student with a starting point for the acquisition and recall of information.

A 100 level element is designed to be delivered within 30 minutes, typically less, and depending on the subject, answer some very basic questions.  The range of questions and information provided may vary depending on the type of item being discussed.  The most common items discussed are those found within a glossary of terms or lexicon.

A 100 level learning element is typically a pre-requisite to a 101 and subsequent levels of learning.

Learning: 101

A learning 101 education level provides a fundamental overview and exploration of a subject area or item within the service management system, including the service provider organization.  A 101 element is designed to be delivered within 30-120 minutes, and expandable up to a day.  A 101 level element should generally help the student understand the concepts or basic ideas of an item or topic.

A learning level 101 classification is similar in objectives and scope of content to the newer definition of Bloom's Taxonomy level 2, or 'Understanding (was Comprehension)', providing the student with a starting point for the acquisition and recall of information.

A 101 level learning element is typically a pre-requisite to a 102 and subsequent levels of learning.

Learning: 102

A learning 102 education level provides a comprehensive explanation of a subject area or item within the service management system, including the service provider organization.  A 102 element is designed to be delivered over 2-3 days.  A 102 level element should generally help the student apply a concept or method, and further analyze its use, and relationship to other elements within the operation of an overall system.

A learning level 102 classification is similar in objectives and scope of content to the newer definition of Bloom's Taxonomy levels 3-4, or 'Applying and Analyzing', and may also provide ‘how to’ instruction on the design, development and operation of practices and artifacts.

A 102 level learning element is typically a pre-requisite to a 103 level of learning.

Learning: 103

A learning 103 education level provides a specialized inspection of a subject area or method within the service management system, including the service provider organization.  A 103 element is designed to be delivered over 1-2 days.

A learning level 103 classification is similar in objectives and scope of content to the newer definition of Bloom's Taxonomy levels 5-6, or 'Evaluating and Creating', and should generally help the student evaluate or assess the maturity or capability of a system component, and help creation and improvement activities, within the context of the operation of an overall system.