Lean Thinking for Service

Introduction

The term 'lean' represents a way of thinking, a management approach, and an overall methodology to minimize the resources consumed for the production of products and services.  For many, lean is synonymous with the elimination of wasteful activities that inflate costs, lead times and inventory requirements.

The use of 'lean thinking' to seek improvements has been popularized in publications by James Womack and Daniel Jones.  In recent years, lean methods and thinking, traditionally used within manufacturing industries, is being applied to service businesse, and the efficient design of the overall customer experience of interacting and using products and services. Lean now considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination.

Lean is centered on preserving value from both a consumer and provider perspective with less work and resource consumption by all involved and this campus provides education on the application of lean thinking to service businesses.

Available February, 2012


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