Sample E-Book Publications

Introduction

The following are authorized sample versions of titles and study references within the Universal Service Management Body of Knowledge (USMBOK) series of publications.  Select the 'More Info' prompt for more information on each publication and access either a table of contents file, or the sample file in protected ebook format.

Please note an activation key, purchasable separately or from within the sample ebook, is required to access the full version.

Item Price
#E-USM540 Service Incident Management Practitioner's Guide - Sample Ebook
#E-USM550 Service Problem Management Practitioner's Guide - Sample Ebook
#E-USM640 Service Configuration Management Practitioner's Guide - Sample Ebook
#E-USM650 Service Change Management Practitioner's Guide - Sample Ebook
#E-USMBOK Guide to USMBOK Publication - Sample Ebook
#E-USMBOKF USMBOK Foundation Class Student Workbook - Sample Ebook
#E-USMLEX USMBOK Lexicon - Sample Ebook
#E-USMSEDW USMBOK Service Experience Design Student Workbook - Sample Ebook